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KX-TGP550 IP Phone Description
Panasonic KX-TGP550 SIP Phone System w/Corded Handset Base Station & 1 Cordless HandsetKX-TGP550 IP Phone Feature
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Customer Reviews
Most helpful customer reviews
3 of 3 people found the following review helpful.
Love Love Love this system!
By E. Thomas
I looked and looked, and finally decided to try this system.
The product is very high quality office grade equipment, not "consumer" grade. All buttons have a nice feel.
BASE UNIT:
The ergonomics of the base unit are great. It has a big red blinking button for voicemail (works with my SIP service). Also has 6 instant transfer/intercom buttons. So the base unit works great as a receptionist phone, directing calls to various extensions. The passthrough ethernet port is handy, so you only need 1 network wall jack for both the phone and a PC (though I wish the port was gigabit speed). The base unit has a built in web-based control panel, so you can setup most of the features from your PC. Just get the WAN IP and Enable WAN Access using a handset.
HANDSETS:
Speakerphone in the cordless handsets is a very welcome feature! The handsets are extremely lightweight and fit your hand and face. The screen is clear and easy to read. The buttons have a nice, crisp feel to them. The charging cradle is wall mountable, so you can stick them anywhere with AC outlet nearby. The batteries last a super long time in standby mode, and talk time is great due to DECT technology. If you should ever need replacement batteries, you can just buy rechargeable Energizer NiMH batteries off the shelf, no weird proprietary batteries to hunt for.
USAGE:
We really like the Intercom feature, which has an "auto answer" speakerphone feature. When we ring a coworker's extension, they can respond without touching the handset. You can use this system with a single phone number/account and have it ring one, all or any combination of the base or handsets. You can also use separate accounts for each handset if you need to, since the system supports up to 8, which can be assigned in any combination. In our case, we just have one account that rings our receptionist and office manager. We signed up with a company called voiSip (highly recommended) and saving a TON of money versus our old telco. They preprogrammed the phones with our account info and shipped them directly to us. We just plugged into our network and started making calls. Oh, we did encounter a brief issue due to our firewall, but a voiSip tech logged in remotely and sorted that out in a few minutes. Call quality is superior to our old AT&T office phones, and also better than my own Vonage service at home. I purchased a similar Panasonic KX-TGP500 system for my home and switched my home number over to voiSip.
WISH LIST:
The voicemail light on the base is great. The handsets show "New Voicemail" and have a small LED blinker, but we'd like a nice BIG light on the handsets too. It would be nice if these could do 4 simultaneous calls instead of 3. And we may eventually want more than 6 handsets, so having up to 12 per base would be comforting (but probably not necessary in reality). Side note: The voiSip rep demonstrated their optional PBX system that has an Automated Attendant and would let us upgrade to several Panasonic base units and dozens of handsets. I guess if we grow to that point, we can afford the PBX, which was about five hundred bucks.
Overall, I would highly recommend this for an office with up to 7 people. For a larger office, you should probably consider using these with a PBX system.
1 of 1 people found the following review helpful.
Works great once you figure out all the details
By Carlos Alvarez
First off, you have to make sure to upgrade the firmware to at least the .10 revision. Doing remote provisioning is a bit of a challenge, and there is poor support from the company. Once it is working however, the call quality and usability is excellent. Range is great. The screen is a bit small but there are a lot of dedicated buttons for many functions, and the screen menus are quite usable.
I would have given it a 5 if it wasn't for the awful setup documentation and support.
1 of 9 people found the following review helpful.
Seems well made but can't get to work with my SIP server
By Ronald Reimann
I am medium tech and so far I cannot figure out how to get this phone to work with my asterisk voip server.
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